Conveying a Welcoming, Professional Image

Introduction

The impression made by dental office staff is crucial to building patient trust and confidence in your practice. Well-trained front desk staff is instrumental in patient retention. In this customer service training, staff master the verbal and non-verbal skills to create a friendly, professional environment that keeps patients coming back.

Benefits to your organization:

• Create an environment that helps attract and retain patients
• Gain a competitive edge by interacting with patients with disabilities in more sensitive, respectful ways

Who should enroll in this course:

• New dental front office staff
• Front desk staff who would like to become practice managers
• Individuals who are seeking a career in dental office reception

Benefits to course participants:

• Develop stellar dental reception skills that foster job security
• Be able to model optimal behavior for other front office staff

By the end of this course you should be able to:

• Use a warm, friendly, professional tone
• Demonstrate professional, appropriate body language
• Provide a professional, patient-centric patient experience
• Be a welcoming host
• Create an environment that appears professional
• Demonstrate sensitivity to patient needs, including any disabilities