Introduction

Employee training is one of the best low-cost investments a dental office can make in its most important assets. Staff training and development are also highly correlated with employee retention. In this course, participants discover the many ways to cultivate high-performing employees. They’ll also acquire skills in developing training programs that work, establishing a solid performance evaluation system, and coaching employees. Also covered is how to navigate termination processes smoothly.

Benefits to your organization:

• Reduce the significant cost of employee turnover by implementing a robust employee training and development program
• Fully leverage one of your most significant costs—talent—through a modest investment in employee training and development
• Recruit the types of individuals who are aligned with your organizational culture
• Boost employee performance and productivity
• Improve patient experience through effective training programs
• Handle terminations in ways that reduce the risk of employee litigation

Who should enroll in this course:

• Practice managers
• Anyone in the dental practice who trains other staff
• Front desk staff who would like to become practice managers
• Career changers who are interested in employment in a dental clinic

Benefits to course participants:

• Develop solid, transferable skills in employee training and development
• Gain confidence in your ability to effectively coach and support front desk staff
• Avoid common pitfalls in employee performance evaluation

By the end of this course, you should be able to:

• Train and develop employees effectively
• Establish a productive performance evaluation system
• Coach employees in an effective manner
• Manage poor employee performance appropriately
• Handle termination processes appropriately